Marketing & front-desk systems for dental practices · Miami, FL
Case · a dental practice in Miami, FL

From $240K to $1.5M a year. One dental office, three years.

A dental practice in Miami, opened in 2022. Here is what happened to it over three years — taken straight from its own practice-management system, not from a marketing report. Name withheld at the owner's request.

collected per year$241K → $1.51M2022 → 2025
new patients a month3 → 60Jan 2025 → 2026 average
2026 pace$2.0M$1.37M already collected Jan–Aug

Source: the practice's own Open Dental data, Jan 2022 – Aug 2026. Collections = payments actually received (patient + insurance). New patients = first completed visit in the month.

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The numbers

Year by year, month by month

Collected per year

2026 = Jan–Aug actual, dashed = pace for the full year

New patients per month

Jan 2025 – Aug 2026

Hover or tap the line for the month, change vs. previous month and vs. the same month a year earlier.

What changed

What made the growth: traffic, front desk and money in one loop

Ads bring the inquiries. The front desk turns them into visits without losing a single one. The CRM shows what every channel brought in — so the budget grows where it comes back. Each part on its own is ordinary; together they are the case above.

1
Traffic that is accounted for

Meta, Google and promotion partners — run by one team, with every patient carrying the channel that brought them. Not "leads", but first visits and payments per channel.

2
Not a single inquiry lost

Calls, missed calls, forms, website chat and Instagram land in one queue with an owner and a deadline. A missed call gets a text within a minute; after hours the on-duty doctor picks up.

3
Follow-up that stops itself

New leads get a sequence of texts and calls that stops the moment they book. Confirmations, reminders and reactivation run the same way — without the front desk remembering.

4
Budget follows the money

Revenue per channel is visible every day, not in a quarterly report. A channel that pays back gets more budget next week; one that stops paying back is caught within the month.

Where the money comes from

Every dollar of the budget, every new patient, every payment — visible online, every day.

In this case the owner does not wait for a monthly report. The CRM shows in real time which channel brought each new patient and how much that patient has paid since. So the decision "where to add budget" is made on money, not on a hunch. Patients who first came Sep 2025 – Aug 2026, both offices:

ChannelNew patientsThey paidPer patient
Referrals444$866K$1,951
Promotion partner388$587K$1,514
Google220$200K$911
Walk-in145$202K$1,393
Meta / Instagram101$164K$1,624
Other doctors87$153K$1,755
Budget to the cent

Ad spend, partner fees and what came back — in one screen, the same day. No "we'll know at the end of the quarter".

Patients and money by source

Not leads and clicks — real first visits and real payments, tied to the channel that brought them.

So they can scale

When a channel pays back, budget goes up next week, not next year. When it stops paying back, it's visible within the month.

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